Frequently Asked Questions

You can easily place an order through our webshop. Select the products, add them to your shopping cart, and pay securely.

Email us as soon as possible at shop@studentverhuisservice.nl . If the order hasn't been processed yet, we can usually still adjust it.

We ship via PostNL. You'll receive a track & trace code once your package has been shipped.

Orders placed on weekdays before 3:00 PM are usually delivered the next business day. Ordered over the weekend? Your order will often be delivered on Tuesday.

Unfortunately, that's not (yet) possible. You can track or adjust your delivery via PostNL track & trace. Would you like a later delivery? Please email us immediately after placing your order.

Shipping costs depend on your order. You'll see the exact amount during checkout.

PostNL also delivers on Saturdays. Sunday delivery is not possible.

You can pick up your order immediately after placing it, Monday through Saturday, between 10:00 AM and 6:00 PM. Want to visit on Sunday? Please call ahead at 020 26 000 24 .

You pay a rental fee and a deposit per set of 10 boxes. Afterward, you return the boxes, and your deposit is refunded. You can pay individually or in multiple installments. More information can be found on this page .

We will check the returned boxes and refund the deposit within 5 working days.

Yes, you can return unused products within 14 days. Please contact us to arrange this.

Email us photos of the damage within 48 hours to shop@studentverhuisservice.nl . We will then provide a suitable solution.

You can email us at shop@studentverhuisservice.nl . You can also reach us by phone at 020 26 000 24 (weekdays 9:00 AM–5:00 PM). The webshop staff can only be reached by email.